Delete your WisExpense account

You can delete your WisExpense account and your data at any time. You don't need to install the app to do it: you can do it on the web.

How to ask for deletion

Send an email to jhahn.gp@gmail.com from the email address you sign in to WisExpense with. Use the subject "Delete my account".
We may ask you to confirm, to make sure the request really comes from you.
We delete your account and data within 30 days, and confirm by email when it's done.

If you can't write from that address, write anyway, and we'll help you confirm it's your account.

What's deleted

Your profile: name, email address, photo and preferences.
The wallets you own and everything in them: transactions, budgets, recurring items and savings goals. If a wallet is shared, you can instead hand it to one of its admins.
The categories, tags and merchants you created.
Your scanned receipts, and what was read from them.
Your friends list and invitations, and your access to wallets others shared with you.
Your alert settings, your phone number and the devices registered for notifications.
Your sign-in account.

What may be kept, and for how long

Entries you added to a wallet someone else owns stay in that wallet, so its owner's records stay complete. They're no longer linked to your account.
Payment records (invoices, amounts, dates and plan) are kept as long as tax law requires, generally 6 years, by Stripe. Your card details are held by Stripe, not by us.
Database backups are overwritten within 8 hours.
Server logs are deleted after 30 days.
A record that your account was deleted is kept for 1 year. It holds dates and outcomes only, and nothing that identifies you.
Our email exchange, if you write to us about your request, is kept for 1 year, to show that we handled it.

If you have a subscription

Deleting your account cancels your subscription, and you won't be charged again. The rest of the month you've paid for isn't refunded, except where the law requires it.

Questions

Write to jhahn.gp@gmail.com. The privacy policy explains all your rights over your information.